1. Introduction
This Privacy Policy explains how q689 collects, uses, stores and protects personal information when you use the q689.pro platform. It applies to all players registered on q689, visitors to the website and anyone who contacts q689 support.
We understand that handing over personal details to an online platform requires trust. That trust is something q689 takes seriously. We only collect what we actually need, we keep it secure, and we are straightforward about how it is used. If you have questions at any point, the contact details at the end of this policy are always open.
By registering an account or continuing to use q689.pro, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions which govern your use of the platform as a whole.
2. Data We Collect
q689 collects personal data from you directly when you register and use the platform, and automatically through your device and browser when you visit the site. The table below sets out the main categories of data collected and the context in which each is gathered.
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | At account creation |
| Identity Verification | CNIC number, passport copy, proof of address | Before first withdrawal or on request |
| Financial Data | Deposit/withdrawal amounts, payment method details, transaction history | During deposits and withdrawals |
| Gaming Activity | Bets placed, games played, session durations, win/loss records | Continuously during platform use |
| Device & Technical Data | IP address, browser type, operating system, device identifiers | Automatically on every visit |
| Communications Data | Support chat logs, emails sent to q689, complaint records | When you contact support |
| Usage Data | Pages visited, navigation paths, time on site, referral source | Automatically via cookies and analytics |
Sensitive Data: q689 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health records or biometric information. If any such data is submitted to support by mistake, it will be deleted promptly upon identification.
3. How We Use Your Data
Every piece of data q689 holds is used for a specific, defined purpose. We do not collect data speculatively or hold information we have no genuine use for. The primary purposes for processing your personal data are:
- Account Management: Creating and maintaining your q689 account, processing login and authentication, and managing account settings and preferences.
- Payment Processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, processing withdrawal requests and maintaining accurate transaction records.
- Identity Verification (KYC): Verifying your age and identity as required before processing withdrawals, and confirming that deposited funds originate from a payment method registered in your name.
- Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse and money laundering. Gaming activity data is analysed to identify unusual patterns that may indicate account compromise or misuse.
- Customer Support: Responding to queries, resolving disputes, processing complaints and providing assistance through live chat and email.
- Responsible Gaming: Monitoring gaming patterns to identify players who may be exhibiting signs of problematic gambling behaviour and offering appropriate tools and support. See the Responsible Gaming page for details.
- Platform Improvement: Analysing usage data and gameplay statistics in aggregate to improve site performance, game selection and overall user experience.
- Marketing Communications: Sending promotional offers, bonus notifications and platform updates to players who have opted in to receive such communications. You can opt out at any time.
Legal Basis: q689 processes personal data on the basis of contractual necessity (to deliver the platform services), legitimate interests (fraud prevention and platform security), legal obligation (KYC and anti-money laundering compliance) and, where applicable, your consent (marketing communications).
4. Data Sharing
q689 does not sell your personal data. We do not share it with third-party marketers or data brokers. Data is shared only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:
- Payment Providers: JazzCash, Easypaisa, Raast and bank partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and data security obligations.
- Identity Verification Providers: Third-party KYC providers may receive your identity documents and registration data for the purpose of age and identity verification. These providers are contractually required to handle data securely and use it solely for verification purposes.
- Game Software Providers: When you play a live casino game or slot provided by a third-party game studio, limited session and wager data may be shared with that provider for game operation and integrity purposes.
- Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance. This data does not identify individual players.
- Legal and Regulatory Authorities: Where we are legally required to disclose personal data — for example in response to a valid court order, anti-money laundering investigation or fraud inquiry — q689 will comply with that legal obligation.
Third-Party Services: All third parties who process personal data on behalf of q689 are required to do so under contractual terms that mandate appropriate data protection standards. q689 takes reasonable steps to verify compliance but cannot accept liability for a third party's independent breach of their own obligations.
5. Data Retention
q689 retains personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice this means:
- Active Accounts: Data is retained for the duration of your account being active and for a period after closure sufficient to resolve any outstanding disputes, process final payments or respond to regulatory inquiries.
- Financial Records: Transaction history and payment records are retained for a minimum period as required by anti-money laundering regulations. These records are stored securely and are not accessible for general operational purposes after account closure.
- KYC Documents: Identity verification documents are retained for the period required by applicable KYC and AML obligations. After this period they are securely deleted.
- Support Communications: Chat logs and email records related to support interactions are retained for a reasonable period to assist with follow-up queries and quality assurance.
- Closed or Self-Excluded Accounts: When an account is closed or you request self-exclusion, your data is retained only as long as legally required and is not used for marketing or profiling purposes during this period.
When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with an individual.
6. Security
Keeping your data safe is a core operational responsibility at q689, not an afterthought. The platform implements a range of technical and organisational security measures including:
- Encryption of data in transit using TLS protocols across all platform connections.
- Encryption of sensitive data at rest in our databases, including financial and identity records.
- Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent their role requires.
- Regular security assessments and vulnerability reviews of platform infrastructure.
- Monitoring systems designed to detect and alert on unusual access patterns or potential security incidents.
- Secure handling and storage of KYC documents, with access logged and auditable.
While q689 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account safe — use a strong, unique password for your q689 account, do not share your login credentials with anyone, and contact support immediately if you suspect any unauthorised activity on your account.
Security Tip: Enable any two-factor authentication options available on your q689 account. This adds a meaningful extra layer of protection, particularly if your email account is ever compromised.
7. Cookies
q689 uses cookies and similar tracking technologies to keep the platform functioning properly and to understand how players use the site. Cookies are small text files stored on your device. The types of cookies q689 uses are:
- Essential Cookies: Required for the platform to function. These manage your login session, keep you authenticated while you navigate between pages and maintain your account preferences. The platform cannot operate without these.
- Analytics Cookies: Used to collect anonymised data about how players navigate the site — which pages are visited, how long sessions last and where players come from. This data is used in aggregate to improve the platform.
- Functional Cookies: Remember your language preference, game lobby settings and other personalisation choices so you do not need to reset them every visit.
q689 does not use third-party advertising cookies or retargeting pixels. You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform.
8. Your Rights
You have meaningful rights over your personal data held by q689. These rights can be exercised by contacting support at [email protected] from the email address registered to your account. q689 will respond to valid requests within a reasonable timeframe.
Right of Access
You can request a copy of the personal data q689 holds about you. We will provide this in a clear, readable format.
Right to Correction
If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. For basic details like your phone number or email, you can update these directly in your account settings.
Right to Deletion
You can request that your personal data be deleted. Note that we are required to retain certain data — particularly financial and KYC records — for the minimum periods mandated by law. Data outside those requirements can be deleted upon request.
Right to Restrict Processing
In certain circumstances, you can ask q689 to restrict how your data is processed — for example, while a correction request is being assessed.
Right to Data Portability
Where technically feasible, you can request your personal data in a structured, machine-readable format to transfer to another service.
Right to Object to Marketing
You can opt out of marketing communications at any time by contacting support or using the unsubscribe option in any promotional email. Opting out does not affect operational communications about your account.
9. Minors
q689 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the account registration and KYC process.
If you believe a minor has registered on q689, or if a minor has somehow accessed the platform, please contact support at [email protected] immediately. Any account found to belong to a minor will be closed, all associated data will be deleted and any deposited funds will be returned to the originating payment method to the extent technically possible.
Parental Controls: If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring your q689 account is password protected with a password not shared with or accessible to minors.
10. Marketing Communications
If you have opted in to receive marketing communications from q689, we may send you emails or platform notifications about bonuses, promotions, new games, cricket and PSL betting offers, and other platform news. These communications are based on your account activity and preferences to make them as relevant as possible.
q689 will never send marketing communications to players who have self-excluded or who have specifically opted out. If you no longer wish to receive promotional communications, you can opt out by:
- Using the unsubscribe link included in every marketing email.
- Updating your communication preferences in your account settings.
- Contacting support at [email protected] to request immediate removal from marketing lists.
Opting out of marketing communications does not affect transactional emails — such as deposit confirmations, withdrawal notifications and account security alerts — which are sent as a necessary part of operating your account.
11. Changes to This Policy
q689 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify registered players via email or through an in-platform notification. The updated policy will always be published on this page with a revised "Last Updated" date at the top.
We recommend checking this page periodically, particularly if you have questions about how your data is handled. Continuing to use q689 after an updated Privacy Policy has been published constitutes your acknowledgement of the changes.
12. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the q689 privacy team. All data-related requests are treated with priority and handled by a dedicated member of the team.
- Email: [email protected]
- Live Chat: Available within the platform for logged-in account holders, 24 hours a day, 7 days a week.
- FAQ: Common privacy questions are addressed on the FAQ page.
When contacting us about a data request, please write from the email address registered to your q689 account so we can verify your identity before actioning the request. This protects your data from being accessed or altered by anyone other than you.
Response Times: q689 aims to acknowledge all privacy-related requests within 48 hours and to resolve or provide a substantive update within 14 calendar days. Complex requests involving large volumes of data may take longer, in which case we will keep you informed of progress.
Join q689 – Play Safe, Play Secure
Your privacy is protected from day one. Register today, deposit in PKR via JazzCash or Easypaisa, and enjoy cricket betting, live casino and slots on a platform built with your security in mind.